Competency Assessment — Receptionist
About Course
A professional competency assessment programme for receptionists working in hotels and accommodation units.
The programme is designed for people already working in the field who want their knowledge validated and updated. It covers four thematic modules, each with a video recap, a downloadable course handout and an assessment quiz:
Module 1 — Front Office Operations (Check-in / Check-out)
Module 2 — Reservations, Rates and Meal Plans
Module 3 — Guest Relations and Data Protection
Module 4 — Hygiene, Safety and Operational Coordination
Each quiz contains 20 questions with a 20-minute time limit. The pass mark is 80%, meaning a minimum of 16 correct answers per module. Two attempts are allowed per module.
On passing all four modules, the candidate receives The Butler Standard Professional Certificate — an internal attestation issued by The Butler Hospitality Collection.
Course Content
Front Office Operations (Check-in / Check-out)
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Front Office Operations (Check-in / Check-out)
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Module 1 – Receptionist: Front Office Operations (Check-in / Check-out)
Reservations, Rates and Meal Plans
Guest Relations and Data Protection
Hygiene, Safety and Operational Coordination
Obții Certificatul de Standard Profesional
Atestă-ți competențele în fața angajatorilor. Certificat emis de The Butler Hospitality Collection.
