Competency Assessment — Maître d’Hôtel
About Course
A professional competency assessment programme for maîtres d’hôtel, restaurant managers and heads of dining room service.
The programme is designed for people already working in the field who want their knowledge validated and updated. It covers four thematic modules, each with a video recap, a downloadable course handout and an assessment quiz:
Module 1 — Team Coordination and Dining Room Organisation
Module 2 — Reservations, Service Flow and Protocol
Module 3 — Guest Relations, Complaints and Sales
Module 4 — Hygiene, Safety and Operational Management
Each quiz contains 20 questions with a 20-minute time limit. The pass mark is 80%, meaning a minimum of 16 correct answers per module. Two attempts are allowed per module.
On passing all four modules, the candidate receives The Butler Standard Professional Certificate — an internal attestation issued by The Butler Hospitality Collection.
Course Content
Team Coordination and Dining Room Organisation
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Team Coordination and Dining Room Organisation
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Module 1 – Maître d’Hôtel: Team Coordination and Dining Room Organisation
Reservations, Service Flow and Protocol
Guest Relations, Complaints and Sales
Hygiene, Safety and Operational Management
Obții Certificatul de Standard Profesional
Atestă-ți competențele în fața angajatorilor. Certificat emis de The Butler Hospitality Collection.
